It’s about bringing content into the environment you’re already in, not creating an environment conducive to your content.

Introducing the iPad

The iPad has been highly successful since its recent introduction, selling 2 million units within 60 days. The iPad benefits from a growing base of Apple customers, software developers, partners and media relations, and builds on the functionality of Apple’s previous mobile devices, leading to their adage, “You already know how to use it.” It looks and feels like the iPhone with a larger screen. Apple has leveraged our familiarity with their existing products and added some innovative new steps. With a stunning design and an advanced multi-touch user interface, this larger-screen mobile device is hard to resist.

Balancing The Mobile Experience

The reach of mobile computing continues to expand as sleeker, more feature-rich devices enter the market. At the very least, these wireless smart devices serve as glorified PDAs that enable users to carry around their most important information wherever they go. At their best, they enhance and enrich the user’s lifestyle through a careful balance of convenience, transparency, relevance, connectivity, and flexibility.

Convenience

As mobile devices merged into smarter and more powerful devices they also got thinner, smaller and lighter and Apple is truly innovative in this area. But let’s face it, with the requisite learning curve, a new device can be anything but convenient. It has to be connected, configured, customized and protected. Data has to be transferred from the previous device and there’s usually some troubleshooting required, even for Apple’s easy-to-use products. And there’s the initial cost, too. But once those hurdles are cleared, we have a convenient device that simplifies and consolidates our personal effects.

Ease of use is also a must, because consumers will not use a product that’s difficult, unstable or uncomfortable to use, no matter how attractive it is. The device shouldn’t require the user to change their behavior in order to use it; it should adapt and complement the user’s existing lifestyle. It’s about bringing content into the environment you’re already in, not creating an environment conducive to your content.

Transparency

Of course, by transparent we’re not referring to a device that is actually invisible (or perhaps missing because it was left unattended a bit too long in a California pub), but transparent in that a user ‘forgets’ the device for the content it holds. Apple’s iPad and iPhone stay out of the way of the on-screen content. In fact, they are mostly screen—apart from a highly designed bezel and a few understated controls. The 9.7-inch (diagonal) LED-backlit glossy widescreen dedicates much of the visible area to content, giving users a large frame for exploring and sharing their digital lives on the go.

Relevance

With the hardware and underlying software working in the background, content is the primary focus. What makes the iPad so desirable, like its iPhone and iPod Touch cousins, is the level of personal relevance for the user. There’s prestige in carrying a beautifully designed, cutting edge device, but even after the love affair over having the latest, greatest product fades by a few newer versions, it’s the ability to customize and fill the device with personalized content (photos, videos, music, contacts, files, apps, etc.) that makes it relevant, even essential, to our daily lives.

Connectivity

When you hold the iPad in your hands you’re actually holding the entire dynamic content of the Internet (minus the Flash bits, of course) and the bright, large display creates a rich, immersive experience. It gives users who spend time on social media sites the ability to update their status accordingly. Expect to see “Running on my treadmill with my iPad,” or “Laying on the beach with my iPad,” much like “Sent from my iPhone” email signoffs.

Flexibility

Software-based controls keep the device flexible and simplify the ability to adapt the controls for multilingual use. It allows Apple to dramatically improve the user experience through software-driven OS updates and has the ability to drive additional revenue-generation for content and software developers. As our world changes, the iPad will change and adapt to remain viable longer, making it a great investment.

It Just Fits

The iPad was released in January 2010 to mixed reactions. The biggest question revolved around whether there was a market for a touch-screen device that bridged the gap between Apple’s iPhone and laptops. The iPad’s early sales success can be attributed to the simplicity of use of other Apple products, or it could be that it’s a new kind of user experience that just fits.

In future articles we’ll look at some of the reasons that the iPad is destined to stand out and excel in an industry flooded with smart mobile devices.

“The word website
is becoming a misnomer.”

-Ed Illig, Brainstorm

The Importance of a User-friendly Website

Brainstorm’s Ed Illig spoke on the importance of a user-friendly website at a recent Linking Indiana winter event.

He cited three very different market sector website case studies: Anderson University, a higher education site; Lumina Foundation, a non-profit; and RCA, a commerce site.

Using these examples, he described what user-friendly means in different spaces and where he sees things heading in terms of usability, user engagement, brand, metrics, and more.

You can view the talk on Blip.tv in full here:
The Importance of a User-friendly Website [32:21]

Or in three bite-size, lunch-ready segments here:
(Part 1 of 3) The Importance of a User-friendly Website [12:40]
(Part 2 of 3) The Importance of a User-friendly Website [11:45]
(Part 3 of 3) The Importance of a User-friendly Website [8:47]

Cadillac ran into a period where
the product (and therefore, the brand) did not live up to the name

In a meeting a few years ago, I used the cliché “from soup to nuts� to describe the comprehensive nature of a particular project.

I was met with a blank stare from a designer roughly 15 years my junior. “What does that mean?� he asked. “You know, soup to nuts,� I said, as if that somehow explained it. I really had no idea of the origin of the saying, I just knew what it meant, sort of.

“The Cadillac of…”

It got me thinking about the use of various sayings and clichés. One in particular sticks out because of the era in which I grew up. Have you ever heard someone say “This is the Cadillac of…” then name a product?

Does this saying still have the same meaning and if so, to whom? What’s the demographic now? My grandfather aspired to own a Cadillac, the ultimate status symbol of his time. But Cadillac ran into a significant period where the product (and therefore, the brand) did not live up to the name. In the past few years, they seem to have brought back some of the quality, fit and finish for which they were once known.

A Cross Over

I recently saw a television commercial for Cadillac’s SRX Crossover SUV. It ends with the phrase “The Cadillac of Crossovers.”

There’s genius in that for several reasons. The product is aimed at someone my age (40+) who remembers, wistfully, the glory days of Cadillac. It’s a play on words that, by inference, puts the brand back on a pedestal. And, it re-introduces the notion of being “the Cadillac of…â€? to those cognizant of the phrase, and sets the groundwork for a younger audience to also make that connection.

In conclusion, the Cadillac website is not the Cadillac of speedy loadtimes, but this is the Cadillac of all blog articles.

Image: Rennett Stowe

Location, Location, Facebook.

Starbucks Facebook Coffeehouse

Starbucks introduced a Starbucks Card tab on its Facebook fan page today. Inside the tab is a new eCommerce destination, an embedded app that allows customers to manage card registration, check their balance and rewards, reload cards and edit profile information without ever leaving the Facebook environment—a virtual Starbucks coffee shop in a virtual Facebook strip mall.

1. Establish Differentiation

Starbucks’ new Facebook app mimics the basic functionality found on the Starbucks’ mobile app and their website. Applying the “Starbucks on every corner” model to the largest corner of the social media neighborhood differentiates the ubiquitous coffee merchant from wannabe competitors yet again.

2. Recognize Opportunities

Encouraging friends to share coffee and coffee gifts on a social exchange platform that boasts nearly half a billion potential customers is simply smart business. The numerous sharing mechanisms mean word of mouth (WOM) potential about product offerings is exponential.

“What’s even cooler is that come summer time, Starbucks will introduce functionality that will let users reload a Facebook friend’s Starbucks card as a gift through the application.” – Mashable.com

3. Keep Innovating

Starbucks didn’t develop deep and valuable brand equity by sitting idle. Their new Facebook app supports that brand essence by reinforcing Starbucks’ position as industry segment thought leaders, if not innovators. Utilizing the Facebook platform as a commerce platform didn’t require earth-shattering technology, but the application of the technology is groundbreaking.

4. Provide Ongoing Value

The ability to send a little swig of swag to a client, a pick-me-up to a hurting friend, or a bit of caffeinated cheer to your college son or daughter right from Facebook adds real value to the busy lives of Starbucks’ customers and further establishes Starbucks’ formidable brand value.

5. Deliver Convenience

Starbucks recognizes the value of location, location, location, which translates to convenience, convenience, convenience for their customers. Many Facebook subscribers search, exchange, post, view, listen, chat…in short, live, in a web browser tab or mobile device pointed at Facebook. What could be more convenient than never having to leave your chair, or Facebook?

If I were to pick one social network to which resources for inbound marketing and social media budgets were allotted, it would be Facebook. Basic math and most brand marketers would concur with me. It’s the new coffee house everyone’s talking about – and hanging out in.

Image: Poolie

Voodoogoo Jam

Perfecting Good Taste

Friends from afar sent me not one but seven jars of assorted gelatinous delights for the holidays. Each homemade delectable is tastefully adorned with an elegant custom label and a short background regarding the origin of the harvested contents. Perfect.

I can barely wait to taste them all. But await I will.

The Assortment Include

Grape Jam · Wild Plum Jam · Apricot Peach Jam · Banana Butter
Chokecherry Jam · Black Raspberry Jam · Voodoogoo Jam