Cadillac ran into a period where
the product (and therefore, the brand) did not live up to the name

In a meeting a few years ago, I used the cliché “from soup to nuts” to describe the comprehensive nature of a particular project.

I was met with a blank stare from a designer roughly 15 years my junior. “What does that mean?” he asked. “You know, soup to nuts,” I said, as if that somehow explained it. I really had no idea of the origin of the saying, I just knew what it meant, sort of.

“The Cadillac of…”

It got me thinking about the use of various sayings and clichés. One in particular sticks out because of the era in which I grew up. Have you ever heard someone say “This is the Cadillac of…” then name a product?

Does this saying still have the same meaning and if so, to whom? What’s the demographic now? My grandfather aspired to own a Cadillac, the ultimate status symbol of his time. But Cadillac ran into a significant period where the product (and therefore, the brand) did not live up to the name. In the past few years, they seem to have brought back some of the quality, fit and finish for which they were once known.

A Cross Over

I recently saw a television commercial for Cadillac’s SRX Crossover SUV. It ends with the phrase “The Cadillac of Crossovers.”

There’s genius in that for several reasons. The product is aimed at someone my age (40+) who remembers, wistfully, the glory days of Cadillac. It’s a play on words that, by inference, puts the brand back on a pedestal. And, it re-introduces the notion of being “the Cadillac of…” to those cognizant of the phrase, and sets the groundwork for a younger audience to also make that connection.

In conclusion, the Cadillac website is not the Cadillac of speedy loadtimes, but this is the Cadillac of all blog articles.

Image: Rennett Stowe

As important as a project road map is – things can, will, and should change.

The Struggle

I’ve been a homeowner for nearly 5 years now. I’ve done every massive remodeling project that one can do - kitchen, bath, landscaping - you name it. And, when I say I’ve “done it” that doesn’t mean that I bossed around some contractors (unless my husband counts). I spent hours on end in my “messy” clothes, painting, tiling, planting, laying stone, etc. Each project was vastly different, from its functionality to the materials used. But each project had these things in common: Deadlines came and went, and no matter how well we anticipated, planned, scheduled and prepared, something unexpected always came up.

Remodeling a brand isn’t much different – or any easier. To do it right you have to completely immerse yourself in the project, get your hands dirty, sweat a little. Evaluate your current state and determine:

1. What needs repair
2. What needs a makeover
3. What new elements will have to be utilized
   to make the remodel a success

Count the Cost

You’ll find some elements that appear salvageable – a simple coat of paint will save some dollars and seem good as new. Don’t be fooled and don’t make these decisions too quickly. Think it through and weigh the cost, both monetarily and mentally, of trying to refurbish that piece of your brand. You may find that it’s okay to let it go and begin anew. Or, you may find that there’s such a fond association and quick recognition with that element of your brand that giving it a face-lift, as badly as you think it’s needed, would jeopardize the very essence of what you’re working so hard to maintain.

Be Adaptable

Be patient and be flexible. As important as a project road map is – things can, will, and should change. Those things that “come-up” and throw you off track will make up for the derailment by teaching you a little something that you didn’t know before. Go with it and chances are your brand makeover will be more successful than you ever imagined.

Image: Jenni, of course

It’s about bringing content into the environment you’re already in, not creating an environment conducive to your content.

Introducing the iPad

The iPad has been highly successful since its recent introduction, selling 2 million units within 60 days. The iPad benefits from a growing base of Apple customers, software developers, partners and media relations, and builds on the functionality of Apple’s previous mobile devices, leading to their adage, “You already know how to use it.” It looks and feels like the iPhone with a larger screen. Apple has leveraged our familiarity with their existing products and added some innovative new steps. With a stunning design and an advanced multi-touch user interface, this larger-screen mobile device is hard to resist.

Balancing The Mobile Experience

The reach of mobile computing continues to expand as sleeker, more feature-rich devices enter the market. At the very least, these wireless smart devices serve as glorified PDAs that enable users to carry around their most important information wherever they go. At their best, they enhance and enrich the user’s lifestyle through a careful balance of convenience, transparency, relevance, connectivity, and flexibility.

Convenience

As mobile devices merged into smarter and more powerful devices they also got thinner, smaller and lighter and Apple is truly innovative in this area. But let’s face it, with the requisite learning curve, a new device can be anything but convenient. It has to be connected, configured, customized and protected. Data has to be transferred from the previous device and there’s usually some troubleshooting required, even for Apple’s easy-to-use products. And there’s the initial cost, too. But once those hurdles are cleared, we have a convenient device that simplifies and consolidates our personal effects.

Ease of use is also a must, because consumers will not use a product that’s difficult, unstable or uncomfortable to use, no matter how attractive it is. The device shouldn’t require the user to change their behavior in order to use it; it should adapt and complement the user’s existing lifestyle. It’s about bringing content into the environment you’re already in, not creating an environment conducive to your content.

Transparency

Of course, by transparent we’re not referring to a device that is actually invisible (or perhaps missing because it was left unattended a bit too long in a California pub), but transparent in that a user ‘forgets’ the device for the content it holds. Apple’s iPad and iPhone stay out of the way of the on-screen content. In fact, they are mostly screen—apart from a highly designed bezel and a few understated controls. The 9.7-inch (diagonal) LED-backlit glossy widescreen dedicates much of the visible area to content, giving users a large frame for exploring and sharing their digital lives on the go.

Relevance

With the hardware and underlying software working in the background, content is the primary focus. What makes the iPad so desirable, like its iPhone and iPod Touch cousins, is the level of personal relevance for the user. There’s prestige in carrying a beautifully designed, cutting edge device, but even after the love affair over having the latest, greatest product fades by a few newer versions, it’s the ability to customize and fill the device with personalized content (photos, videos, music, contacts, files, apps, etc.) that makes it relevant, even essential, to our daily lives.

Connectivity

When you hold the iPad in your hands you’re actually holding the entire dynamic content of the Internet (minus the Flash bits, of course) and the bright, large display creates a rich, immersive experience. It gives users who spend time on social media sites the ability to update their status accordingly. Expect to see “Running on my treadmill with my iPad,” or “Laying on the beach with my iPad,” much like “Sent from my iPhone” email signoffs.

Flexibility

Software-based controls keep the device flexible and simplify the ability to adapt the controls for multilingual use. It allows Apple to dramatically improve the user experience through software-driven OS updates and has the ability to drive additional revenue-generation for content and software developers. As our world changes, the iPad will change and adapt to remain viable longer, making it a great investment.

It Just Fits

The iPad was released in January 2010 to mixed reactions. The biggest question revolved around whether there was a market for a touch-screen device that bridged the gap between Apple’s iPhone and laptops. The iPad’s early sales success can be attributed to the simplicity of use of other Apple products, or it could be that it’s a new kind of user experience that just fits.

In future articles we’ll look at some of the reasons that the iPad is destined to stand out and excel in an industry flooded with smart mobile devices.

United, one of three identities (see below) developed by Brainstorm for Abraham’s Oasis

“We’ve developed brand identities for many Fortune 100 companies, but this had immediate brand impact—potent and direct.”

- Jenni Roberts Associate Creative Director, Brainstorm

The Oasis

In a tiny village in the arid and often perilous region of Ethiopia is a refuge called Grace Village, which was featured on NOVA’s A Walk to Beautiful. It is one of several initiatives of Abraham’s Oasis, an organization focused on farming, health and childcare projects in Ethiopia.

At Grace Village, dispossessed women—women labeled social pariahs—find significance in raising abandoned or forgotten refugee children. It’s a symbiotic relationship that offers the children a nurturing and sustaining resource sorely lacking in their lives.

Karin van den Bosch, the driving force behind the village, is emphatic that these are not outcasts and this is no forgotten outpost; it is an Oasis. She doesn’t intend for the women and children who live there to simply survive; she wants them to thrive. But ensuring that happens is a challenge.

“The uniforms and identities Brainstorm provided help the youth ‘belong to a group,’ to be able to play a sport and forget about their problems for a while, giving these children hope and a way to turn their frustration and pain into joy.”

- Karin van den Bosch Abraham’s Oasis

A Hedge Against Uncertainty

Another childcare project of Abraham’s Oasis is a refugee camp, where they are protecting, clothing, feeding and educating nearly 700 minors who fled Eritrea without relatives. With 1,500 more on the way in the coming months, their budget is stretched thin despite funding from UN’s UNHCR agency.

Soccer, Cows and Schoolhouses

During a speaking engagement in the US, van den Bosch was asked whether the children of Grace Village might be rescued by adoption. She replied, “We do not export Ethiopia’s most valuable resource.”

When asked what Grace Village needed most, her reply was “Prayer.” Eventually she was cajoled into disclosing more tangible needs and their relative costs.

“The milk of a single cow currently meets the village’s needs, but two or three more cows would allow us to meet the ongoing operational costs of our schoolhouse facility,” she said. “That and uniforms for three village soccer teams at our refugee camp: Athletic, United and Oasis.”

Athletic. United. Oasis. Brainstorm’s identity designs for the new faces of Abraham’s Oasis soccer teams.

If a Thing’s Worth Doing

Brainstorm wanted to get involved. Our experience in sports branding and connections to soccer made designing logos and providing the teams’ soccer uniforms seem like the perfect first step.

“We’ve developed brand identities for many Fortune 100 companies, but this had immediate brand impact—potent and direct,” said Jenni Roberts, Associate Creative Director at Brainstorm. “We felt like the Abraham’s Oasis refugee soccer teams deserved identities of the same caliber as our corporate clients. Brand identities either add to, or detract from, any organization’s brand equity value. Large or small, we want to do it right.”

A Measured Significance

Playing before an audience of villagers, goats and milking cows, the Abraham’s Oasis soccer teams measure their brand’s significance by the confident smiles of their players. How do you measure your brand’s significance?

For more information or contributions visit the Abraham’s Oasis contact page.

Eventually, your logo becomes
a touch point by which your audience
either recognizes or mocks your brand.

The Struggle

Many businesses struggle through the development of their business or product logo because they believe the logo is their brand rather than understanding it is but one representation of their brand. No logo can carry your brand without additional context and meaning.

The Context

Context is built in the way your brand conducts itself out in public—obviously frequent and consistent exposure in target-rich environments, but service, quality, aesthetics, ethics, price points, messaging and human and online interaction—in essence, everything defines your brand. That’s your logo’s context for representation.

The Paralysis

Often a sort of paralysis sets in as those uninitiated to the development process wrestle with how to cram an entire brand into a logo mark that has no brand yet. A common inclination is to use a design-by-committee approach and crowd source it by inviting the opinion of anyone and everyone.

Of course, if you ask fifty people for their opinion you’ll get fifty opinions. This method can further confuse and often derail the process resulting in delivery delays and unsatisfactory results as typically, elements from a number of logos are mashed together into one design to appease everyone’s input.

The Summation

A logo is one symbol of your brand, so it’s critical to get it right. Weigh, assess and classify your input, then discuss it with your design professional. If you’ve hired the right firm, they’ll have the demonstrated experience and expertise to take into account all the pragmatics and issues involved with properly deploying not just a logo, but an entire brand.

Eventually, your logo becomes a touch point by which your audience either recognizes or mocks your brand. It is important to get your logo right, but don’t expect it to be your brand from the outset.